Policies
Returns Policy
OrthoV protects consumers' 7-day inspection rights as required by law. Please read the rules below before requesting a return or exchange.
7-day inspection period
Physical products
In accordance with the Consumer Protection Act, we provide a 7-day inspection period (including holidays) for physical products sold via distance selling.
The inspection period is not a trial period. To protect your rights and facilitate processing, please keep the product in brand-new condition with all accessories and the original packaging.
Digital content products
Digital content such as app subscriptions or membership services is not eligible for the 7-day inspection period once downloaded or used.
If you encounter usage problems after purchase, please contact our support team immediately and we'll help resolve them.
In-store or event purchases
The 7-day inspection period applies only to distance selling. Products purchased in physical stores or at on-site events / talks are not eligible.
Return and exchange notes
To protect your rights, please note the following when requesting a return or exchange:
- Products must be unopened, unused, with intact outer packaging to be accepted.
- Wearable visual training devices involve personal hygiene; once unsealed or showing signs of use, returns and exchanges cannot be accepted.
- If you find a defect or malfunction within the inspection period, contact support to arrange an exchange or repair.
- If you have any questions, please contact our support team.
Important reminder
How to request a return
If your product has the wrong style, color, quantity, or specification, or if a defect is found, please keep the product, accessories, outer packaging, and invoice intact, and contact support within the inspection period to request a return. We'll help with the rest of the process.
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